With the exception of specifically listed promotions on the website, e-Collawhite delivery policy is listed below.
Hong Kong & Macao
Shipping days and Schedules
The shipment will be ready in 1-2 business days upon confirmation of payment, which vary depending on stock availability.
Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. For remote areas, it might take 3-4 business days.
Delivery Schedule (in exception of Outlying Islands. Please refer to ‘Outlying Islands Delivery Schedule’) :
Mondays to Saturdays 09:00 – 19:00
Sundays and Public Holidays Closed
Outlying Islands Delivery Schedule:
Cheung Chau Mondays and Thursdays 14:00 – 18:00
Lamma Island Tuesdays and Fridays 14:00 – 18:00
Peng Chau Wednesdays and Saturdays 14:00 – 18:00
Shipping Fee
Standard Delivery Service (Hong Kong, Macau) Delivery fee: HK$45
SF Express Locker (Hong Kong only) Delivery fee: HK$45
*FREE SHIPPING on orders over HK$1500
Policies
1. Standard Delivery Service isavailable within Hong Kong Island, Kowloon, New Territories, Outlying Islandsand Macau, SAR of China. Standard Delivery Service is NOT available inspecified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai OIsland, Siu Ho Wan and Po Toi Islands.
2. P.O Box is not accepted as ashipping address.
3. Orders will be delivered to theaddress provided by the customer when placing their order. Please ensure thatthe order on the shipping address and contact information is correct, it cannotbe revised once confirmed.
4. An order can be delivered toone address only. If a customer requires sending orders to multiple addresses,the customer needs to place a separate order for each address.
5. Working days are from Mondaysto Fridays (except public holidays).
6. We are not liable if there areany errors or missing details on the delivery information resulting in latedelivery or loss of product.
International Orders
Shipping Fees
- China Delivery fee : HK$80
*FREE SHIPPING on orders over HK$1500
- Overseas – Asia Delivery fee : HK$180
- Worldwide Delivery fee : HK$250
*FREE SHIPPING on orders over HK$2500
1. We post international orders by Hong Kong Post. Mos tinternational orders will be delivered within 7-14 business days.
2. Please note that if you have chosen e-express for your orderdelivery service, as e-express has weight limit at 2kg, we will split yourorder into less than 2kg per package if it is over.
3. Please note that these shipping times are estimates & donot include any delays that maybe caused by customs in your country so we are unable to guarantee specific delivery dates or times.
About customs and import charges:
Taxes and duties are calculated according to your shipping destination.
When a DDU (Delivery Duty Unpaid) destination is selected,the product prices displayed are exclusive of all taxes and duties.
So once your order arrives at its destination you will berequired to pay all import duties, customs and local sales taxes levied by thecountry you are shipping to, in order to release your order from customs.
